Frequently Ask Question
 
Q: What is Bonds.co.id?
"About us"

A brief history

A lot can happen in a century. We'd know. After all, it's been 88 years since George Bond, a guy with a lot of energy (and even more vision), first set up our company in Sydney. And with the help of thousands of people over the years, we've shaped ourselves into the Aussie icon we are today; a far cry from our early days as a small importer of women's hosiery.

From the get-go we've done things a little differently. We were never a company of uptight suits in a stuffy boardroom; but in our early years, a company with our own sports teams, a marching band, library and even a hairdresser. In fact, Australia's first industrial psychologists were also an important part of the Bonds family. And this approach to how we did things was all wrapped up nicely by our company slogan, coined by George himself; "We don't work for each other. We work with each other".

From small beginnings

It's these foundations that haven't just established a long-standing benchmark in truly great quality, but have let us play a proud role in Aussie history too. From providing Charles Kingsford-Smith and Charles Ulm with warm undergarments as they made their record-setting flight across the Pacific in 1928, to dressing 120,000 volunteers at the 2000 Sydney Olympics in iconic uniforms that were as vibrant as the games themselves.

We've come a long way over the last century to where we are today, making everything from shirts and socks to undies and hoodies . And although the next century's shaping up to be even more exciting than the last, one thing hasn't changed.

And now, Bonds has spread over China, Singapore and Indonesia.

Q: Why should I shop at Bonds.co.id?

You can save your shopping time more than you usually do, because now only by clicking on this address site, you can find so many various products of Bonds.co.id. With an accurate product pictures and description, you can have the product exactly the same with the picture on the site. Besides, you can have a friendly service and easy transaction to make your shopping fun.

 
My Account
How do I create an account in Bonds.co.id?

You can register at Bonds.co.id by clicking the "Register" at the right top of the website. Please enter your personal data to create an account.

  1. You are able to register by clicking my account at the right top of the website, and select create an account
  2. Enter your personal detail and click submit.
How do I log in on the website Bonds.co.id?

Choose my account on the right side of the website. You can enter your email address and password in Bonds.co.id. If you have difficulty, please contact customer support at Trisulabrand.care@trisula.com or call the following numbers; 021-58358030 / +6282210121201

How do I change my email address?

Please go to My Account then edit your new email address on next to contact information. For the next log in, please use your new email address.

How do I change my password?

You can change the password from the My Account in contact information select. Change Password, and save the new password.

How do I change my home address?

You can change your address on the "My Account" by clicking the edit next to address book.

Can my friend use my account to shop?
Each customer should purchase using their own account.
 
How to Order
How do I make an order?
  1. Please choose the product you want to order from Bonds.co.id Select the product, size, color (if available) and quantity and then click Buy Now.
  2. Click Proceed to Checkout
  3. Please fill out your shipping information.
  4. Choose Delivery Method.
  5. Also select Payment Method
  6. Click Place Order.
  7. You will receive a confirmation email with an order number and other information.

You can also order through Customer Service Bonds.co.id.

How to check or update an order?
  1. Select Cart on the right side of the page
  2. Click View All
  3. Edit is next to Product Name to change quantity and size you wish to update
  4. Click Proceed to Checkout once you finished updating your order
The Next Step after placing an order?

You will receive a confirmation email from Bonds.co.id with payment method you have chosen.

Can I cancel my order?

You can cancel your order that has not been processed by contacting Bonds.co.id.

What is checkout page?

Checkout page is the last page to complete the your order, which contains the information of delivery address , delivery method, payment method and your order summary also total price to be paid

 
Promo & Voucher
How to get the latest fashion and promotion update of Bonds.co.id?

Please Select Subscribe newsletter Bonds.co.id at the bottom right of the website to get the RP 50.000, discount- from Bonds.co.id for your first purchase.

How to use Voucher codes?
  1. Select the product you want to buy and then proceed to Checkout.
  2. Enter the voucher code in Discount Codes and click Apply Coupon.
  3. Grand Total on your shipping list will be reduced in accordance with a nominal voucher.
  4. Proceed to Checkout for purchase.
What if the Vouchers cannot be used?

Here are the things that must be considered for the use of vouchers:

  1. Please make sure you enter the voucher code correctly, it is suggested to copy paste directly.
  2. Make sure the use of the voucher is suited with the terms and conditions of use Voucher. Please contact Customer Service Bonds.co.id if you encounter obstacles.
How do I get a Voucher?

Bonds.co.id may work with other parties in the provision of vouchers, here are some ways to get Voucher Bonds.co.id:

  • Subscribe newsletter of Bonds.co.id for your first purchase at Bonds.co.id
  • Use the products and services of partner of Bonds.co.id (depending promos that are applicable).
  • Please check in the order package, if you are lucky, Bonds.co.id will provide additional vouchers along with your order.
Vouchers Use Policy?

Below Bonds.co.id policies relating to the use of vouchers Bonds.co.id

  1. Voucher (newsletters and promos) are only allowed to be used one time per customer.
  2. Bonds.co.id reserves the right to cancel the order if it is not in accordance with applicable policies.
  3. The voucher is only valid for items with normal prices (not at a discount) and cannot be combined with any other promotion.
 
Payment
How do I pay for my order?
  • Credit Card

    Choose Credit Card for payment method in Checkout page. Fill in the following details:

    • Credit Card Number.
    • Expiry date
    • CVC Number
  • Bank Transfer

    Bank: : BCA CAB PURI MANSION
    No. Account : 5495-04-333-6
    Name : PT. TRISULA INTERNATIONAL

    You need to transfer the payment only within 24 hours after making an order. Orders will be automatically canceled if you do not make the payment within 24 hours. If your order has been canceled automatically, you must contact our customer service if you still want to continue your purchase. Customer service will provide you a confirmation to continue the process.

Is it safe to enter my credit card details?

Yes, it is safe. Our payment transaction using a secure and official payment; Veritrans. If you have any problems with your transaction please contact our customer service at Trisulabrand.care@trisula.com

How do I receive payment confirmation?

You can send the proof of payment to Trisulabrand.care@trisula.com within 24 hours. We will process the payment and send you a confirmation email with an order status.

Does the price include taxes and shipping costs?

The price listed on the confirmation page includes tax and shipping charges, unless listed separately. To find out the price details please see the price at the time of checkout.

Can I change payment method after completing my order?

If you want to change the payment method after completing an order, please contact Customer Service Bonds.co.id

Can I transfer the payment after I received my order?

No. Payment via bank transfer must be made no later than 24 hours after the making of the order, then the goods will be delivered to you.

Can I use my credit card on behalf of someone else?

Yes. Please note that we will contact you for security purposes if you use a credit card on behalf of another person. We reserve the right to cancel orders that we deem to be invalid.

Is my credit card charged immediately upon confirmation?

Yes.

Does Bonds.co.id require a deposit or payment in advance?

Customer does not need to pay a deposit or payment in advance to shop on the website.

What fees should I pay if I want to cancel my order?

Bonds.co.id does not charge any fees to you if the order is canceled.

Will I be able to use currencies other than Rupiah in Bonds.co.id?

No, at this time we only accept payment in local currency.

Should I talk to my bank before I place an order?

In general, you do not need to talk with your bank before making the order. However, if you make an order from a different country then your bank can block your bank payments for your own security. If you use a credit card issued by your home country, then you are usually advised to talk with your bank to avoid the inconvenience that might occur.

How to perform a check on the status of my order?

Bonds.co.id will send an email notification with a logistics company name, tracking number after you have completed your payment.

How do I determine the condition and availability of the product?

Conditions and availability of the products listed on the product page. The website also displays the product description. Please see the "product description" to see the description. The page contains detailed information about the product.

 
Delivery
How long is the delivery time to order up in my hand?

Orders with confirmed payment will be processed from 9:00 AM to 03.00 PM, orders confirmed after that time will be processed the next day. Below is the estimated delivery time in days:

Jabodetabek

1-2 

West Java

3-6

Central Java

3-7

East Java

3-8 

Bali

4-8 

Sumatra

3-8

Kalimantan

4-10

Nusa Tenggara

6-10

Sulawesi

3-8

Maluku Islands

6-10

Papua

6-10

How much does the shipping cost?

Here are the estimation of delivery cost per kilogram:

Jabodetabek

IDR 15,000

West Java

IDR 20,000

Central Java

IDR 30,000

East Java

IDR 30,000

Bali

IDR 30,000

Sumatra

IDR 30,000

Kalimantan

IDR 30,000

Nusa Tenggara

IDR 30,000

Sulawesi

IDR 60,000

Maluku Islands

IDR 60,000

Papua

IDR 60,000

* Note: all shipping costs may change at any time without prior notice.

Can I change my shipping address when the order is in the process of delivery?

Please contact Bonds.co.id to change your shipping address when the order is in the process of delivery.

Can I cancel my order that have been delivered?

Please contact Bonds.co.id if you want to cancel the order that has been delivered.

What if I don’t receive my order within delivery time mentioned on the website?

We will always make sure that you will receive your order within delivery time mentioned. You can contact Customer Service Bonds.co.id regarding delivery of your order.

Can my order be delivered to another address?

Yes, please fill in the shipping address to another delivery address Checkout page.

What if no one at home when the order has arrived?

The order could be received by another family member.

How do I know the delivery status?

Bonds.co.id will provide shipping information (via email) including AWB number if your order has been shipped from our warehouse. You can check the delivery status on our courier website.

 
Return & Exchange
How long can I return my order?

Orders can be returned within 10 days after the order is received.

What is Bonds.co.id returns policy?

Returns policy in Bonds.co.id are:

  1. Contact our customer service within 10 days after the order is received at Trisulabrand.care@trisula.com.
  2. The condition of the item and the package should be still the same as when it received.
  3. The item never been used, never been washed, dirty, and damaged because the item has been used.
  4. The price tag and barcode (white sticker with black line) is not removed from the product.
  5. Returns are not applicable for lingerie and underwear, fragrance, beauty products, watches, and jewelry.
  6. Vouchers are not refundable for every return product.
  7. Bonds.co.id reserves the right to refuse refund if the goods are not in accordance with the provisions of the above.
How do I return the products I buy?

You should follow the steps below to return your order:

      Contact our customer service within 10 days after the order is received at
Trisulabrand.care@trisula.com
    .
  1. Fill in return form that available on the website.
  2. Send the products to Bonds.co.id to this following address:
    Warehouse PT. Trisula International Tbk, Pergudangan Bandara Mas Blok A No. 1, Jl. Marsekal Surya Dharma, Tangerang 15127, Tlp 021-5503525
  3. Items that have been returned and received by us will then be checked by our quality control team. QC time can take up to 7 days, starting from the day we receive the product.
  4. We will email you when the product has been received by us. If you have not received an email from us, please contact our customer service or delivery service you use.
  5. If the product received turned out to be damaged, our customer service will contact you back, either by email or by phone to ask for further confirmation of your choice.
  6. You can choose to exchange the product or request a refund.
  7. Then we will send you a confirmation email related to the estimated delivery time of products or refund process.
Return & Exchange Form

Click to visit the form.

When can I receive my order exchange?

We will check after we receive the return from the customer. If your product is damaged by the reason we mentioned above, you will receive a confirmation email. We will replace it with the appropriate product within 10 working days.

Who pays the return shipping costs of goods?

We will pay shipping fees for the damaged item or if you received a wrong item. Please provide us your delivery detail as below;

  1. Order Number
  2. Delivery Cost.
  3. Bank detail for refund purpose (Name of the bank, Branch, Account Number & Account holder name).
How can I check my return status?

Please contact Bonds.co.id. Customer service for your return status.

Can I Exchange my order with other sizes or other products?

You can choose to exchange the product with the size or type of product to another.Please contact Customer Service Bonds.co.id that will help the process of exchange.

 
Refund
How can I receive my refund?

We will transfer your money to your bank account. Please provide us your bank details as below;

  1. Order Number.
  2. Name of the bank.
  3. Account holder name.

You will receive your refund to your bank account.

Refund Method?

Below the refund method based on your payment when you placed an order:

  1. Bank Transfer: Refunded via Bank Transfer.
  2. Credit Card: Refunded via Bank Transfer for refund requested after one day since the order made.

* Bonds.co.id does not refund the money in cash.

How long is refund process?
You will receive your money within 3 working days for BCA account holder, 7 working days for another bank account holder.